Frequently Asked Questions

At Kalora, your health matters — and we take it seriously. All nutritional estimations and calculations in the app are based on trusted methodologies and recommendations from reputable health organizations and peer-reviewed studies, including those from the World Health Organization (WHO), Harvard Medical School (HMS), the United States Anti-Doping Agency (USADA), the National Academies of Sciences, Engineering, and Medicine (NASEM), and the International Society of Sports Nutrition (ISSN).

We also rely on research published in respected journals and platforms such as PubMed Central (PMC), ScienceDirect (Elsevier), and guidelines cited by experts like Helms, Aragon & Fitschen (2014) and Morton et al. (2018).

Below are direct links to some of the scientific sources we use to guide our features:

1) https://www.healthline.com/health/how-to-calculate-your-basal-metabolic-rate

2) https://nutriadmin.com/blog/mifflin-st-jeor-equation-in-nutrition/

3) https://www.sciencedirect.com/science/article/abs/pii/S0002916523166986

4) https://nutrium.com/blog/katch-mcardle-equation-for-nutrition-professionals/

5) https://www.health.harvard.edu/nutrition/when-it-comes-to-protein-how-much-is-too-much

6) https://www.who.int/news/item/17-07-2023-who-updates-guidelines-on-fats-and-carbohydrates

7) https://nap.nationalacademies.org/read/10490/chapter/7#108

8) https://pmc.ncbi.nlm.nih.gov/articles/PMC4033492/

9) https://jissn.biomedcentral.com/articles/10.1186/s12970-017-0189-4

10) https://www.usada.org/spirit-of-sport/when-consume-protein-muscle-growth/

The app is incredibly easy to use! Just open Kalora and follow the instructions to start logging your meals via image, audio or text. Our AI will analyze the input to deliver the most accurate and relevant response.

The app leverages cutting-edge AI technology to generate highly accurate and relevant responses to your questions. However, please note that all responses are for informational purposes only and may contain inaccuracies. They should not be considered as professional advice, instructions, or recommendations. Always use your judgment and consult a qualified expert when needed.

Kalora provides general wellness information only. While our AI delivers highly personalized insights based on your data, it is not a substitute for professional medical advice, diagnosis, or treatment. Always consult a healthcare professional before making significant changes to your diet or lifestyle.

If you're not completely satisfied with the response, try sending another image, text or audio with some changes to provide the AI with more details. You can also refine or rephrase your texts and audios to receive a more accurate response that better aligns with your needs. Experimenting with both can improve accuracy and relevance.

Because the app uses AI to analyze image, audio and text, a stable internet connection is required to ensure accurate, up-to-date responses and analysis.

Your Premium subscription is linked to your App Store account, so it will be automatically restored when you log in with the correct account.

Your subscription is managed directly by Apple through the App Store. To cancel your subscription, visit this link: https://support.apple.com/en-us/HT202039. Once canceled, your subscription will remain active until the end of the current billing cycle, and you won’t be charged again. If you don’t see the subscription in your Apple ID settings, make sure you're logged in with the correct Apple ID used to purchase it.

All payments and refunds are handled directly by Apple. We do not have the ability to process refunds on our end. To request a refund, visit this link: https://support.apple.com/en-us/118223. Apple will review your request and typically respond within a few days. Refund eligibility is determined by Apple’s refund policy. You'll immediately lose Premium access after being refunded.

Your Premium subscription is linked to your App Store account, allowing you to access it on any device by simply logging in with the correct account.

The app does not store any of your data on our servers. However, texts, audios and images you submit may be stored in your iCloud account, which is managed by Apple. iCloud uses encryption and security measures to protect stored data, and you can manage or delete it through your device’s iCloud settings or Kalora's settings. However, to process the texts, audios and images you submit, we may forward them to a third-party service. For more details, please refer to our Privacy Notice.

You don’t need to create an account to use our app, so none of your personal data is stored or processed on our servers. However, texts, audios and images submitted within the app may be stored in your iCloud account. To delete this data, you can manage or remove it directly through your iCloud storage settings on your device or through Kalora's settings.

We do not store any of your personal data on our servers. However, the personal data you provide may be stored locally on your device or on iCloud. The only place where your data (texts, audios and images you submit for analysis) is stored is in your iCloud account, allowing you to access it from multiple devices. If you want to delete this data, follow the steps in this link: https://support.apple.com/en-us/108922 or delete it directly on Kalora's settings.